Vonage picks Amdocs suite to improve customer service and product launches

As Vonage grows, it gets ever more important that the company provide quality customer service if they want to keep all those VoIP users from churning elsewhere. Enter Amdocs.

Vonage has chosen to adopt Amdocs BSS Pack which is an off-the-shelf customer service suite providing charging, ordering, product catalogs and activation management systems. Vonage hopes the new system will improve time-to-market for new products and services as well as provide a superior experience for customers.

Connected Planet's Susana Schwartz notes that most pure-play VoIP companies' customer interaction leave much to be desired, so this latest move from Vonage is both a welcome change and a step in the right direction for a company with bigger aspirations.

For more:
- read the release
- read Connected Planet's take