What's ailing Skype?

From a high-flying success story in 2005, Skype spent much of 2007 traveling down a fairly bumpy road.

What kind of bumps were showing up for the consumer-VoIP power? The most troubling was probably the four-day blackout that hit in August. Blamed originally on a Microsoft "Patch Tuesday" update, the final answer wasn't dramatically more reassuring for most customers. Then there was the decision (quickly reversed) to limit high quality video to three Logitech web cams and computers with Duo Core processors.

The occasional glitch is almost expected for software, but not for telephone service. Add to this a series of limitations in the consumer service arena and questions about new-parent eBay's long-term commitment to VoIP, and you have a set of problems that customers want to see fixed--sooner, rather than later.

For more:
- VoIP-News has the complete article here

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Skype launches high quality video Report