Latest Headlines

Latest Headlines

CONTACT CENTER CORNER: Springboard Gets UC Call Center Solution

INX is designing and deploying a Cisco unified communications solution for Springboard Non-Profit Consumer Credit Management's national call center. As a part of the federally funded Hope Now

Avaya, Cisco and Nortel Patching VoIP ASAP

VoIP customers of Avaya, Cisco and Nortel should be on the lookout for patches today by noon ET to correct security vulnerabilities discovered by VoIPshield Laboratories. According to Network World,

NXTComm08: Bare Knuckles Over UC SMB

The last panel at Fierce's Unified Communication Conference at NXTComm08 in Las Vegas turned into one of the more heated, as a carrier, a software company, a hosted provider, and a hardware

The Nortel Energy and Charm Offensives

Last month, Nortel launched its "ruthless" Cisco Energy Tax campaign at Interop. More recently, the company has engaged in a sustained charm campaign to woo the

CONTACT CENTER CORNER: Towerstream’s VoIP Conversion

Broadband wireless carrier Towerstream has converted over its 130-agent call center from a legacy PBX to VoIP. Towerstream's call center supports inbound and

Canadians talk UC

The Canadian press is talking up unified communication (UC) these days. The Toronto Business Times is touting a partnership between Telus and Microsoft to provide better services to the

Cisco teams with Agito for eFMC solution

Agito Networks has announced it is collaborating with Cisco for deploying its enterprise FMC solution and will work to


General Dynamics has named PacStar a reseller of its Sectera vIPer secure VoIP and PSTN phone system, highlighting the proliferation of VoIP into the military and government sectors. GD's vIPer is

Bank of America Deploys 100,000 Cisco IP Phones

EDS and Bank of America have announced the deployment of 100,000 Cisco IP phones throughout the bank's network infrastructure.

The SBC: People just don't understand

Talk of the Session Border Controller (SBC) going away as a stand alone box is uninformed, argues Acme Packet "People who don't understand the