Latest Headlines

Latest Headlines

Cisco buys Jabber IM tool

It was a big week for corporate collaboration. In addition to Oracle's big

Cisco buys Jabber

Cisco has announced plans to purchase presence and messaging specialist Jabber. The additional features Jabber brings in play will be integrated into Cisco's WebEx Connect and UC offerings. Jabber

FierceVoIP Leaders: Chris Lyman, CEO Fonality

FierceVoIP: How did you get the idea for Fonality? Lyman: I had purchased a start-up residential VoIP service from a friend and I realized I needed a phone system for the office. I had never priced

VoIP Auto QoS with Cisco

Gotta love it when Cisco adds an automatic QoS configuration command for VoIP network tweaking into its routers. AutoQoS, a new command in IOS, allows a router to classify types of traffic by

CONTACT CENTER CORNER: Pro-active Customer Contact, Part 4- Learning From the Leaders

By Joe Outlaw There are countless stories of how enterprises have reduced their contact center operating costs by improving center and agent utilization with the additions of outbound and blending

iSkoot gets Social

Mobile VoIP start-up iSkoot has expanded out of its previous Skype-client model with the purchase of messaging client Social.im, which allows customers to IM Facebook friends. Before Facebook

Verizon Announces VoIP Public Safety Solution

Verizon Business announced it is launching an IP-based platform that links radio, voice, data and wireless networks, enabling them to operate on a single network. The Verizon Communications

The Ease of Hacking VoIP

Most of the 300,000 privately owned IP PBX systems throughout the U.S. are "wide open" to anyone that wants to hack them, says ChannelWeb. Compounding matters are a lack of regulatory interest and

CONTACT CENTER CORNER: RADVISION Adds Video to Cisco Contact Center

RADVISION is providing integrated voice communications for Cisco's Unified Customer Voice Portal (CVP). With the new solution, RADVISION's SCORPIA Integrated Video Platform (IVP) and iCONTACT content

UC Insecurity

Is time to worry about UC security? In its latest report, entitled "Unified Communications: A Sense of Insecurity," Light Reading thinks so. Because UC integrates so many established and