Enterprise-grade VoIP solutions provide businesses varied and multiple capabilities such as conference calling, internal office communications, and automated messaging. Enterprise VoIP solutions have many specific benefits: integrating phone and email systems, for example, allows a business to convert voicemail into email.
Challenges facing business that wish to integrate enterprise VoIP solutions include: managing the transition from a traditional Public Switched Telephone Network (PSTN) to a VoIP system, measuring the costs and potential productivity of using VoIP, and evaluating the devices and applications available in the marketplace and their effectiveness within the business.