Contact center seats in the Asia-Pacific region grew 8.4 percent year-over-year in 2012, making it the fastest growing contact center market, according to the latest figures from Frost & Sullivan.
Enterprises and data centers are fueling the global 100G optical network market, which is predicted to increase at a 52.2 percent compound annual growth rate (CAGR), reaching $4.8 billion by 2016, according to research firm Frost & Sullivan.
Frost & Sullivan predicts that enterprise and contact center headset unit sales will increase at a 14 percent compound annual growth rate (CAGR) and headset revenue will increase at a 12.5 percent CAGR through 2019.
Enterprise demand for IT and network services is fueling the red-hot Latin American enterprise communications market, which is predicted to post healthy growth over the next few years.
Aspect Software, a contact center and enterprise workforce optimization firm, took 22.7 percent of the declining outbound dialer market in 2011, beating out Avaya for the top spot, according to the latest research from Frost & Sullivan.
Frost & Sullivan's naming of magicJack VocalTec as the best VoIP provider based on a survey of North American VoIP users has apparently not be able to stem the decline in the company's stock in response to accounting fraud charges.
Russian enterprises are starving for cloud computing services, offering a lucrative market for cloud providers, judged market research firm Frost & Sullivan.
Revenues from the sale of unified communications and collaboration products in the Mexican market could double over the next five years, predicts Frost & Sullivan.
Windstream has taken the top spot in the 2012 North American VoIP access and session initiation protocol trunking market with more than 22 percent market share, according to analysis by Frost & Sullivan.
Cisco has been named the market leader in the videoconferencing infrastructure market by Frost & Sullivan because the company has captured the highest market share within the industry.