Fewer organizations in a new Frost & Sullivan survey say they plan to continue using the conferencing tools they already have than the number saying they're using these tools right now.
Maybe with an API platform, telcos could open up hundreds of new, niche markets for others to explore. Nah, on second thought, maybe they could just do some more exploring themselves.
Contact center seats in the Asia-Pacific region grew 8.4 percent year-over-year in 2012, making it the fastest growing contact center market, according to the latest figures from Frost & Sullivan.
Enterprises and data centers are fueling the global 100G optical network market, which is predicted to increase at a 52.2 percent compound annual growth rate (CAGR), reaching $4.8 billion by 2016, according to research firm Frost & Sullivan.
Frost & Sullivan predicts that enterprise and contact center headset unit sales will increase at a 14 percent compound annual growth rate (CAGR) and headset revenue will increase at a 12.5 percent CAGR through 2019.
Enterprise demand for IT and network services is fueling the red-hot Latin American enterprise communications market, which is predicted to post healthy growth over the next few years.
Aspect Software, a contact center and enterprise workforce optimization firm, took 22.7 percent of the declining outbound dialer market in 2011, beating out Avaya for the top spot, according to the latest research from Frost & Sullivan.
Frost & Sullivan's naming of magicJack VocalTec as the best VoIP provider based on a survey of North American VoIP users has apparently not be able to stem the decline in the company's stock in response to accounting fraud charges.
Russian enterprises are starving for cloud computing services, offering a lucrative market for cloud providers, judged market research firm Frost & Sullivan.
Revenues from the sale of unified communications and collaboration products in the Mexican market could double over the next five years, predicts Frost & Sullivan.