frost & sullivan

Latest Headlines

Latest Headlines

Say goodbye to videoconferencing hardware

The hardware-centric videoconferencing deployment model isn't quite at its end of days yet, but it's not far off. 

Spotlight: Cloud, BYOD, IoT, big data, social media driving UC

The unified communications market has been growing steadily for some time now, but according to Frost & Sullivan, new technologies and trends are going to have an even greater impact on unified communications.

Survey: Organizations are slowly abandoning dedicated conferencing tools

Fewer organizations in a new Frost & Sullivan survey say they plan to continue using the conferencing tools they already have than the number saying they're using these tools right now.

New report on SDP suggests there never was a 'long tail'

Maybe with an API platform, telcos could open up hundreds of new, niche markets for others to explore. Nah, on second thought, maybe they could just do some more exploring themselves.

Asia-Pacific contact center market fastest growing, says Frost

Contact center seats in the Asia-Pacific region grew 8.4 percent year-over-year in 2012, making it the fastest growing contact center market, according to the latest figures from Frost & Sullivan.

Enterprises, data centers fuel 52.2% CAGR for 100G network market, says Frost

Enterprises and data centers are fueling the global 100G optical network market, which is predicted to increase at a 52.2 percent compound annual growth rate (CAGR), reaching $4.8 billion by 2016, according to research firm Frost & Sullivan.

Unified communications driving growth in headset sales, says Frost & Sullivan

Frost & Sullivan predicts that enterprise and contact center headset unit sales will increase at a 14 percent compound annual growth rate (CAGR) and headset revenue will increase at a 12.5 percent CAGR through 2019.

Latin American data communications services market to increase 33% in 5 years

Enterprise demand for IT and network services is fueling the red-hot Latin American enterprise communications market, which is predicted to post healthy growth over the next few years.

Frost & Sullivan: Aspect Software beats out Avaya for pole position in outbound dialer market

Aspect Software, a contact center and enterprise workforce optimization firm, took 22.7 percent of the declining outbound dialer market in 2011, beating out Avaya for the top spot, according to the latest research from Frost & Sullivan.

magicJack faces allegations of accounting irregularities

Frost & Sullivan's naming of magicJack VocalTec as the best VoIP provider based on a survey of North American VoIP users has apparently not be able to stem the decline in the company's stock in response to accounting fraud charges.