Sorry, enterprises, but it appears small and medium-sized businesses will be leading the way in the adoption of hosted IP telephony and unified communications and collaboration products. The economical benefits to SMBs will be too hard to resist, according to a Frost & Sullivan report, but enterprises will follow their smaller brethren into the hosted world.
Polycom is expanding the RealPresence Group Series to include two new video collaboration products aimed at end users with small workspaces. The idea behind the new products is to turn those workspaces into collaboration hubs.
When it comes to unified communications as a service, it's a buyer's market. Seems like good news, right? And in some ways, it is. But there's also a significant danger that you're going to choose the wrong provider.
The hardware-centric videoconferencing deployment model isn't quite at its end of days yet, but it's not far off.
The unified communications market has been growing steadily for some time now, but according to Frost & Sullivan, new technologies and trends are going to have an even greater impact on unified communications.
Fewer organizations in a new Frost & Sullivan survey say they plan to continue using the conferencing tools they already have than the number saying they're using these tools right now.
Maybe with an API platform, telcos could open up hundreds of new, niche markets for others to explore. Nah, on second thought, maybe they could just do some more exploring themselves.
Contact center seats in the Asia-Pacific region grew 8.4 percent year-over-year in 2012, making it the fastest growing contact center market, according to the latest figures from Frost & Sullivan.
Enterprises and data centers are fueling the global 100G optical network market, which is predicted to increase at a 52.2 percent compound annual growth rate (CAGR), reaching $4.8 billion by 2016, according to research firm Frost & Sullivan.
Frost & Sullivan predicts that enterprise and contact center headset unit sales will increase at a 14 percent compound annual growth rate (CAGR) and headset revenue will increase at a 12.5 percent CAGR through 2019.