Aegis, IBM, Teleperformance and West are the leading vendors in the contact center business process outsourcing (BPO) market, according to IDC's MarketScape report.
Microsoft continues to dominate a sluggish enterprise software market, according to the latest stats from IDC. Microsoft had a 17.1 percent share of the enterprise software market based on revenues in 2012, down from a 17.4 percent share in 2011.
If we follow the money and see that it isn't going into multi-million dollar TV spots or Elton John performances at trade shows or trade shows at all, then we can begin to believe this is a real market with real solutions to real--and occasionally profound--problems.
The proliferation of mobile devices in the enterprise was identified as the top technology trend that will have an impact on corporate competitiveness, according to a recent survey of 400 business and IT executives by IBM.
Two acquisitions this week show that time may be of the essence in the big data space, as companies large and small rapidly begin to broaden their portfolios and expertise through acquisitions.
IBM is set to put its money behind the next big trend in storage, sparked in part by the requirements of big data.
Big data is fueling enterprise demand for increased data storage, a market that is forecast by IDC to increase at a 53 percent compound annual growth rate (CAGR) through 2016.
The states of Arkansas and South Carolina have both turned to big data analytics to become "smarter cities" when it comes to health care and social services
Almost 200 senior executives from IBM are flying to Washington, D.C., to push for House passage of the controversial Cyber Intelligence Sharing and Protection Act (CISPA), which is scheduled for a floor vote this week, The Hill is reporting.
"These kids? They could care less about structured query language. This is a schema-and-read generation versus a schema-and-write generation."