The managed services industry is facing an epiphany. As services move online, it becomes easier for digital tools to register customer satisfaction levels and customer expectation levels.
Much of the concern among IT departments about BYOD has focused on the security risks and support costs. But what about the effect of those employee-owned devices on the network?
For the critical part of its unified communications service--its support--Avaya is now trusting HP to handle that part for itself, and is actually giving HP the personnel to do it.
Suppose something could see you and talk to you over the Internet? Then suppose that something had a person on the other end instead of a thing. It wouldn't be an "Internet of Things", would it?
Someplace beneath the marketing hype is the reality of what "Internet of Things" technology can actually do and it actually makes more sense than the hype itself.
The counter-argument to the omnichannel approach advocates giving all the tools to the contact center, rather than inundate the customer.
Fewer organizations in a new Frost & Sullivan survey say they plan to continue using the conferencing tools they already have than the number saying they're using these tools right now.
Can a company that's accustomed to setting the tone for an entire industry become content with simply finding some degree of harmony?
A week of special coverage of Microsoft's annual conference for IT admins and DevOps professionals begins with a look at Microsoft's new and unusual place in our world today.
One thing Unified Communications has not done yet is render the circuit-switched network obsolete. The technology that was supposed to have done that ten years ago, may be making a comeback.