Unified Communications

Unified Communications is rapidly being deployed across enterprises as companies seek to converge their voice and messaging and integrate their business processes with their communications. The aim is to improve both employee convenience and productivity but also shorten and improve decision making by fully exploiting the flexibility of multiple devices and real time networks.

Here we bring together all the latest developments, products and news relating to Unified Communications, your one stop to stay upto date in the fast moving world of Unified Communications technology and deployments.

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Unified Communications

Latest Headlines

Latest Headlines

Spotlight: Get smarter about software to make SDN and UC pairing a reality

As enterprises continue to explore the potential benefits of software-defined networking, one area that is piquing the interest of some is how SDN could improve unified communications.

Customer service focus needed to boost UC adoption among SMEs

For UC to grow within the small and medium enterprise space, vendors will have to find ways to differentiate themselves from traditional telephony providers. The solution? A customer service focus.

Acer enters UC market

Acer is making its first forays into the unified communications market. The company plans to release a series of new hybrid IP PBX products and a touchscreen desk phone later this year.

Cloud UC cost savings may not match perceptions

Those cost reductions you're hoping to see with cloud-based unified communications services may not be all they're cracked up to be.

Changes are coming as Lync becomes Skype

Microsoft has been gaining its share of followers with its Lync unified communication solution in both its on-premise and cloud-based deployment options. Still, there's work to do.

Providing choice is imperative to UC success

When users rebel against a selected unified communications platform, it usually has to do with mobility--or features lacking in the UC platform's mobile apps.

As Skype moves into the enterprise, downtime is not an option

If cloud VoIP and UC providers want to gain significant traction, which appears to be happening, and keep their customers from seeking out alternatives, downtime is something that needs to become a thing of the past.

Twilio Video aims to enable easy video communications in applications

WebRTC appears to finally be gaining some more traction in enterprise unified communications and collaboration solutions. Twilio is no stranger to WebRTC, but the company is looking to make it easier for developers to integrate voice and texting into their own apps.

Microsoft begins shift to Skype for Business this week

This week marks the beginning of the end of Microsoft Lync Online, as the vendor starts to shift its customers from Lync to Skype for Business Online, which officially launched yesterday.

Alcatel-Lucent Rapport offers bridge between legacy PBX, UC

The rumors of Alcatel-Lucent's exit from the enterprise market are somewhat exaggerated. Here's why.