Whether your organization has worked with systems integrators or not, there's a business case to using an SI or solution provider to design, deploy and--sometimes--manage a unified communications solution.
Building and deploying on-premise unified communications can be a costly endeavor, so getting the funds to roll it out can mean convincing the organization's CFO of the inherent benefits to the business.
If you feel the promises of unified communications set out more than a decade ago have been a letdown, then you're not alone. Avaya CEO Kevin Kennedy recently told Information Age that unified communications is the promise that has not delivered.
Cloud-based videoconferencing doesn't have quite the up-front expenditures of on-premise videoconferencing solutions, but before signing a deal with a videoconferencing software-as-a-service vendor, be sure to check its list of compatible applications and products.
The hardware-centric videoconferencing deployment model isn't quite at its end of days yet, but it's not far off.
If you caught the debut of the "Wall of America" on Jimmy Kimmel Live, then you spotted Cisco's latest high-profile project.
Although the death of unified communications is greatly exaggerated, as we wrote about a few weeks ago, there's the belief that unified communications is about to hit an evolutionary stage where it will become a little more unified and a little less integrated.
Every vendor and their mother wants to claim dominance in the fledgling software-defined networking market. Avaya is the latest to make the claim with the launch of its new Open SDN Fx architecture, which is tied into the OpenDaylight, OpenStack and OpenFlow open source projects.
Plantronics has released new devices for unified communications environments that aim to improve productivity for mobile workers, those stuck in noisy environments and users who are challenged by...
Session initiation protocol (SIP) protocol is coming up on its twentieth birthday, so you'd think by now it would be a cinch to deploy a VoIP solution using SIP within an enterprise network. Apparently not.