What does the next-generation contact center look like? Stephen Leaden paints an ambitious picture on UC Strategies.
The WebRTC technology for in-browser communications offers much promise in the enterprise space--for quick-and-easy videoconferencing, video customer service and other applications. However, it's going to take some more work to put the 'easy' in quick-and-easy.
Yahoo CEO Marissa Mayer says mobile computing may remake her company completely.
Still have a desk phone? If you don't next year, maybe the problem isn't that mobile phones have become so smart. Maybe the problem is that the desk phone has stayed so dumb.
From the data center through the NOC to the wiring closet, every element of computing infrastructure faces increased demand. But companies would like to meet those demands without growing IT's physical footprint. So how do you squeeze more power, ports and CPUs into the same space?
One way to measure the complexity of a network is to simply count the number of things attached. More stuff equals more complexity. Alas, that seems pretty shallow. The Network Complexity Index attempts to go further and provide a more meaningful measurement.
The Mayday button on Amazon's Kindle Fire tablet allows customers to initiate a customer service videoconference with one click--or does it?
Everybody's got phones and email; lots of companies have videoconferencing too. The problem has been stitching them together to make employees more productive.
This week Microsoft's Lync team posted that "based on a comparison of our internal sales information to the enterprise telephony shipments of every PBX maker, including Cisco and Avaya, as provided by analyst firm, T3i…Microsoft is now shipping more enterprise voice lines than any other technology company in the world."
Multimedia and cloud communications solutions provider Genband is launching its Smart Office unified communications suite via Samsung Mobile's fledgling Samsung Solutions Exchange app portal for business users.