As enterprises continue to explore the potential benefits of software-defined networking, one area that is piquing the interest of some is how SDN could improve unified communications.
For UC to grow within the small and medium enterprise space, vendors will have to find ways to differentiate themselves from traditional telephony providers. The solution? A customer service focus.
Acer is making its first forays into the unified communications market. The company plans to release a series of new hybrid IP PBX products and a touchscreen desk phone later this year.
Those cost reductions you're hoping to see with cloud-based unified communications services may not be all they're cracked up to be.
Microsoft has been gaining its share of followers with its Lync unified communication solution in both its on-premise and cloud-based deployment options. Still, there's work to do.
When users rebel against a selected unified communications platform, it usually has to do with mobility--or features lacking in the UC platform's mobile apps.
If cloud VoIP and UC providers want to gain significant traction, which appears to be happening, and keep their customers from seeking out alternatives, downtime is something that needs to become a thing of the past.
WebRTC appears to finally be gaining some more traction in enterprise unified communications and collaboration solutions. Twilio is no stranger to WebRTC, but the company is looking to make it easier for developers to integrate voice and texting into their own apps.
This week marks the beginning of the end of Microsoft Lync Online, as the vendor starts to shift its customers from Lync to Skype for Business Online, which officially launched yesterday.
The rumors of Alcatel-Lucent's exit from the enterprise market are somewhat exaggerated. Here's why.