The weather outside truly has been frightful. No problem, right--today's enterprise has rich communication and collaboration options, from IM to file sync. That may be true, according to Stephen Leaden, but unified communications is a viable business continuity solution only if you've put some forethought into it.
Research firm Infonetics says the Unified Communications sector is strong and getting stronger.
Cost savings via WebRTC is not the no-brainer that "web browser" might suggest.
Wait--SIP Trunking is two decades old?
Instead of letting such a fate befall you, here are several recommendations for putting old toll-free numbers to new use.
UC and IT being awash in product launches and product hype, these dismissal strategies are useful initial filters to help the inundated buyer. However, if dismissal is too entrenched, the buyer will miss opportunities for genuine improvement.
Google announced a $999 Chromebox for Meetings and a new partnership which allows more convenient conferencing. Together these advances aim squarely at making Google+ Hangouts a viable alternative to Microsoft's Lync and Cisco's WebEx collaboration platforms.
Sprint is helping business customers simplify their movement into the bring your own device trend by adding Microsoft Lync to its Complete Collaboration cloud-based unified communications solution.
Deploying enterprise communications in the cloud makes sense in many regards. However, as Robert Lee Harris points out, "nothing is as unforgiving to a slow network connection as real-time voice and video services." So service levels are of paramount importance, and in some instances the cloud is not the right solution.
Yes, customers increasingly expect a plethora of options for connecting to customer support. But while plenty of applicable technologies are swirling around in the Unified Communications pot, Art Rosenberg points out that there's more to customer interaction than just adding channels.