For all the noise and product announcements and putative advances in technology, analyst Dave Michels says the year 2013 in Unified Communications was characterized by very little real progress.
Two tech trends are making videoconferencing more realistic for a broader set of businesses. Videoconferencing is of course an issue of corporate culture too, not just technology.
On the heels of last week's discussion about User Experience (UX) design in Unified Communications, Zeus Kerravala agrees that "UC is a mess" and digs into Oracles' Enterprise Communications Broker as a possible solution--or at least improvement.
Which client is best for enterprise communications? Microsoft's Lync? Cisco's WebEx? Something from a smaller vendor or emerging in the mobile space? Joe Williams says the whole question is 'so 2010'.
The WebRTC technology for in-browser communications offers much promise in the enterprise space--for quick-and-easy videoconferencing, video customer service and other applications. However, it's going to take some more work to put the 'easy' in quick-and-easy.
Yahoo CEO Marissa Mayer says mobile computing may remake her company completely.
Still have a desk phone? If you don't next year, maybe the problem isn't that mobile phones have become so smart. Maybe the problem is that the desk phone has stayed so dumb.
The Mayday button on Amazon's Kindle Fire tablet allows customers to initiate a customer service videoconference with one click--or does it?
Everybody's got phones and email; lots of companies have videoconferencing too. The problem has been stitching them together to make employees more productive.
In the midst of reports that some leading technology companies are reining in their remote workers, networking giant Cisco reaffirmed its policy last week that remote workers are a valued and critical part of its workforce.