The worldwide business process outsourcing (BPO) market is forecast to increase at a 5.7 percent compound annual growth rate (CAGR), reaching $209.4 billion in 2017, according to the latest stats from research firm IDC.
Aegis, IBM, Teleperformance and West are the leading vendors in the contact center business process outsourcing (BPO) market, according to IDC's MarketScape report.
Cisco unveiled on Wednesday new data center products employing Microsoft's Cloud OS technologies. The new products combine Cisco's unified data center technology with Microsoft's Fast Track 3.0 private cloud architecture.
Avaya is teaming with VMware and EMC to launch Avaya collaboration pods for the Aura virtualized environment, marking the first offering in its collaboration pods portfolio, the company announced this week.
Despite a number of positive announcements, including a major contract win with NTT Communications and the launch of a new enterprise cloud product, Alcatel-Lucent saw its stock price on Wall Street decline from a high of $1.50 on Wednesday to close at $1.40 on Friday, around a 7 percent drop.
ORLANDO, Fla.--The topic of WebRTC emerged over and over again at EnterpriseConnect this week. The conference kicked off on Monday with a full day of WebRTC panels, billed as a "conference-within-a-conference."
Aspect Software, a contact center and enterprise workforce optimization firm, took 22.7 percent of the declining outbound dialer market in 2011, beating out Avaya for the top spot, according to the latest research from Frost & Sullivan.
Unified communications (UC) provider ShoreTel released on Tuesday its Enterprise Contact Center 8 (ECC 8) product with enhancements to the email and web chat channels for contact center agents, enabling consumers to use smartphones and tablets to communicate with the enterprise.