What does the next-generation contact center look like? Stephen Leaden paints an ambitious picture on UC Strategies.
Still have a desk phone? If you don't next year, maybe the problem isn't that mobile phones have become so smart. Maybe the problem is that the desk phone has stayed so dumb.
From the data center through the NOC to the wiring closet, every element of computing infrastructure faces increased demand. But companies would like to meet those demands without growing IT's physical footprint. So how do you squeeze more power, ports and CPUs into the same space?
Alcatel-Lucent is trying to sell off its business in enterprise communications gear, according to a Reuters article that cites this information coming from "people familiar with" the issue.
The Mayday button on Amazon's Kindle Fire tablet allows customers to initiate a customer service videoconference with one click--or does it?
While Cisco has been in the contact center business for a few years now, the company has seen tremendous growth in this market in the past year, according to John Hernandez, vice president and general manager of Cisco Collaboration Business Applications.
In one week's time an estimated 27 million Americans will newly qualify to sign up for health insurance plans under the Affordable Care Act.
We recently reported on the death of Ken Brill, founder of the Uptime Institute and the so-called "Father of the Data Center Industry." This week we came across a wonderful infographic that pays tribute to Brill's many accomplishments and to his legacy in the industry.
The Unified Communications market is projected to grow at a rate of just over 4 percent through 2016, according to a new report from TechNavio.
Contact center seats in the Asia-Pacific region grew 8.4 percent year-over-year in 2012, making it the fastest growing contact center market, according to the latest figures from Frost & Sullivan.