The weather outside truly has been frightful. No problem, right--today's enterprise has rich communication and collaboration options, from IM to file sync. That may be true, according to Stephen Leaden, but unified communications is a viable business continuity solution only if you've put some forethought into it.
Cost savings via WebRTC is not the no-brainer that "web browser" might suggest.
Instead of letting such a fate befall you, here are several recommendations for putting old toll-free numbers to new use.
UC and IT being awash in product launches and product hype, these dismissal strategies are useful initial filters to help the inundated buyer. However, if dismissal is too entrenched, the buyer will miss opportunities for genuine improvement.
Deploying enterprise communications in the cloud makes sense in many regards. However, as Robert Lee Harris points out, "nothing is as unforgiving to a slow network connection as real-time voice and video services." So service levels are of paramount importance, and in some instances the cloud is not the right solution.
Yes, customers increasingly expect a plethora of options for connecting to customer support. But while plenty of applicable technologies are swirling around in the Unified Communications pot, Art Rosenberg points out that there's more to customer interaction than just adding channels.
For all the noise and product announcements and putative advances in technology, analyst Dave Michels says the year 2013 in Unified Communications was characterized by very little real progress.
Two tech trends are making videoconferencing more realistic for a broader set of businesses. Videoconferencing is of course an issue of corporate culture too, not just technology.
What does the next-generation contact center look like? Stephen Leaden paints an ambitious picture on UC Strategies.
Still have a desk phone? If you don't next year, maybe the problem isn't that mobile phones have become so smart. Maybe the problem is that the desk phone has stayed so dumb.