Fred DonovanTopic:
Contact Center Systems
Latest Headlines
Latest Headlines
Worldwide BPO market to reach $209.4B in 2017, says IDC
The worldwide business process outsourcing (BPO) market is forecast to increase at a 5.7 percent compound annual growth rate (CAGR), reaching $209.4 billion in 2017, according to the latest stats from research firm IDC.
IDC: Aegis, IBM, Teleperformance, West are leading contact center BPO market vendors
Aegis, IBM, Teleperformance and West are the leading vendors in the contact center business process outsourcing (BPO) market, according to IDC's MarketScape report.
Cisco joins with Microsoft to offer cloud-based data center products
Cisco unveiled on Wednesday new data center products employing Microsoft's Cloud OS technologies. The new products combine Cisco's unified data center technology with Microsoft's Fast Track 3.0 private cloud architecture.
Avaya teams with VMware, EMC to launch collaboration pods on Aura virtualized environment
Avaya is teaming with VMware and EMC to launch Avaya collaboration pods for the Aura virtualized environment, marking the first offering in its collaboration pods portfolio, the company announced this week.
Alcatel-Lucent's stock drops despite positive news
Despite a number of positive announcements, including a major contract win with NTT Communications and the launch of a new enterprise cloud product, Alcatel-Lucent saw its stock price on Wall Street decline from a high of $1.50 on Wednesday to close at $1.40 on Friday, around a 7 percent drop.
Will WebRTC be delayed by Microsoft?
ORLANDO, Fla.--The topic of WebRTC emerged over and over again at EnterpriseConnect this week. The conference kicked off on Monday with a full day of WebRTC panels, billed as a "conference-within-a-conference."
Frost & Sullivan: Aspect Software beats out Avaya for pole position in outbound dialer market
Aspect Software, a contact center and enterprise workforce optimization firm, took 22.7 percent of the declining outbound dialer market in 2011, beating out Avaya for the top spot, according to the latest research from Frost & Sullivan.
ShoreTel beefs up email, web chat features with latest contact center product
Unified communications (UC) provider ShoreTel released on Tuesday its Enterprise Contact Center 8 (ECC 8) product with enhancements to the email and web chat channels for contact center agents, enabling consumers to use smartphones and tablets to communicate with the enterprise.
