The weather outside truly has been frightful. No problem, right--today's enterprise has rich communication and collaboration options, from IM to file sync. That may be true, according to Stephen Leaden, but unified communications is a viable business continuity solution only if you've put some forethought into it.
Research firm Infonetics says the Unified Communications sector is strong and getting stronger.
Cost savings via WebRTC is not the no-brainer that "web browser" might suggest.
Google announced a $999 Chromebox for Meetings and a new partnership which allows more convenient conferencing. Together these advances aim squarely at making Google+ Hangouts a viable alternative to Microsoft's Lync and Cisco's WebEx collaboration platforms.
Yes, customers increasingly expect a plethora of options for connecting to customer support. But while plenty of applicable technologies are swirling around in the Unified Communications pot, Art Rosenberg points out that there's more to customer interaction than just adding channels.
For all the noise and product announcements and putative advances in technology, analyst Dave Michels says the year 2013 in Unified Communications was characterized by very little real progress.
Two tech trends are making videoconferencing more realistic for a broader set of businesses. Videoconferencing is of course an issue of corporate culture too, not just technology.
On the heels of last week's discussion about User Experience (UX) design in Unified Communications, Zeus Kerravala agrees that "UC is a mess" and digs into Oracles' Enterprise Communications Broker as a possible solution--or at least improvement.
Which client is best for enterprise communications? Microsoft's Lync? Cisco's WebEx? Something from a smaller vendor or emerging in the mobile space? Joe Williams says the whole question is 'so 2010'.
The WebRTC technology for in-browser communications offers much promise in the enterprise space--for quick-and-easy videoconferencing, video customer service and other applications. However, it's going to take some more work to put the 'easy' in quick-and-easy.