By many accounts, unified communications is finally finding success in all levels of business.
WebRTC is coming up on its fifth birthday, but the technology (which stands for Web Real-Time Communication) struggled in its first few years to gain acceptance. Now it appears enterprise software developers are taking more notice and are beginning to use WebRTC to enable communications in a variety of Web-based applications.
Cloud-based VoIP provider UniVoIP has integrated its OfficeConnect Enterprise phone system with Microsoft Skype for Business, both the cloud hosted and on-premises versions. The vendor aims to provide businesses with additional features on top of what's included with Skype for Businesses. Through its VoIP system, UniVoIP now offers voice control features like presence, the ability to escalate instant messaging chats to voice quickly, call from contact list, click-to-call, incoming call device selection and hot desking.
NetScout is aiming to improve the chances of a successful SIP trunking deployment with the release of nGeniusONE Service Assurance, a SIP performance optimization product that works across multiple vendors.
ShoreTel plans to bolster its SIP trunking and cloud unified communications businesses with the expected acquisition of Corvisa from Novation Companies.
Polycom is among the first out of the gate with support for Microsoft's cloud PBX capabilities for Office 365. A handful of Polycom VoIP and unified communications products now interoperate with the cloud PBX functions.
West coast fiber and broadband provider Wave Broadband is getting into the VoIP business and will be going head-to-head against existing providers.
SIP trunking is being deployed more frequently, but some of the same issues exist. According to The SIP School's annual "The SIP Survey 2015," deploying SIP trunking works just fine when there's competency and care, but the worst examples of poor SIP trunking stem from quick installations that don't take into account quality of service and ongoing service management.
Cloud communications vendor Jive Communications has acquired business-focused VoIP provider Easy Office Phone.
A telecommunications firm that has made a habit recently of having patent disputes with VoIP providers has ended up losing in court. Jive Communications has come out the victor in a lawsuit filed against it by Telinit Technologies after the Eastern District of Texas judge declared the patent infringement invalid.