The weather outside truly has been frightful. No problem, right--today's enterprise has rich communication and collaboration options, from IM to file sync. That may be true, according to Stephen Leaden, but unified communications is a viable business continuity solution only if you've put some forethought into it.
Research firm Infonetics says the Unified Communications sector is strong and getting stronger.
Wait--SIP Trunking is two decades old?
Instead of letting such a fate befall you, here are several recommendations for putting old toll-free numbers to new use.
UC and IT being awash in product launches and product hype, these dismissal strategies are useful initial filters to help the inundated buyer. However, if dismissal is too entrenched, the buyer will miss opportunities for genuine improvement.
Google announced a $999 Chromebox for Meetings and a new partnership which allows more convenient conferencing. Together these advances aim squarely at making Google+ Hangouts a viable alternative to Microsoft's Lync and Cisco's WebEx collaboration platforms.
Yes, customers increasingly expect a plethora of options for connecting to customer support. But while plenty of applicable technologies are swirling around in the Unified Communications pot, Art Rosenberg points out that there's more to customer interaction than just adding channels.
For those living in a cone of silence, the US Court of Appeals knocked over net neutrality on Tuesday.
For all the noise and product announcements and putative advances in technology, analyst Dave Michels says the year 2013 in Unified Communications was characterized by very little real progress.
The WebRTC technology for in-browser communications offers much promise in the enterprise space--for quick-and-easy videoconferencing, video customer service and other applications. However, it's going to take some more work to put the 'easy' in quick-and-easy.